When it matters most, you deal with us — not a call centre
A claim is the moment your insurance either works or it doesn't. As your broker, we're on your side of the table — helping you present the claim properly and pushing for a fair, prompt settlement.
Monday to Friday, 9am – 5pm. Call us first and we'll guide you through what happens next.
Include your policy number and a brief description of what's happened, and we'll be straight back to you.
Making a claim, step by step
Make things safe
Protect people and property first, and take reasonable steps to prevent further damage or loss.
Tell us promptly
Contact us as soon as you can. Prompt notification is usually a condition of the policy — the sooner, the better.
Gather evidence
Photos, receipts, crime reference numbers, third-party details — keep whatever helps tell the story of the loss.
Leave the rest to us
We handle the insurer and, where needed, loss adjusters — keeping you informed and pushing for a fair outcome.
Two things worth knowing
Don't admit liability or agree a settlement with a third party before speaking to us — it can affect your cover. And don't dispose of damaged items until the insurer confirms they're no longer needed as evidence.
Have this to hand
- Your policy number
- The date, time and place of the incident
- A brief description of what happened
- Any third-party or witness details